How to apply for a carer ticket refund:
- Carers are entitled to free entry to the Theme Park when booking a short break. No discount is available for the accommodation or extras. You can apply for a carer refund by contacting our Guest Experience Team with documentation as per outlined in this article.
Important Information:
- Guests with a disability pay the standard entry fee and are eligible for one free helper if they are unable to manage independently. Any further members of the party will pay full price, on some packages/offers carer discount is not eligible - we will make sure you are aware of this at the time of booking.
General Accessibility Information:
For further information regarding accessibility across the Resort, please visit our accessibility page here.
For information regarding our Ride Access Pass and how to apply, please visit the link below.