The Accessibility Kiosk is located at the front of the theme park, next to turnstiles the team can offer further advice on accessibility.
If the kiosk is closed please make your way to Guest Services located in the lower dome and our team can assist further.
We have an accessible entry line during security searches. Please speak to staff on arrival and be prepared to show either a Ride Access Pass or Carer documentation and our teams can direct you accordingly.
Our accessible search lane is typically open during busy periods, subject to availability.
We also have our Access Guide to view for more information, as well as our Accessibility page which you can access here.
For visual reference, click here to view our theme park map.
Ride Accessibility for guests with a hearing / visual impairment.
Guests with hearing impairments should note that cochlear implants and certain hearing aids may be impacted by rides which feature fixed magnets in their safety systems. Please click here for more information.
We strongly recommend that guests with hearing / visual impairments consult a member of the Rides team or Guest Services team regarding evacuation procedures before boarding our attractions. This is to ensure the safety of all guests in the unlikely event of a ride shut down or evacuation.
Prior to your visit, we provide an personalised Accessibility Day Planning service which could help those with impairments to discuss which attractions could be most suitable. Click here for more information.
Can I go on the rides if I'm wearing a cast/protective plastic boot?
Guests with broken limbs or any type of casts are not permitted to ride on either Nemesis Inferno or The Swarm, for their own safety and the safety of others.
Be sure to speak to a host at the specific ride or attraction for more information, or alternatively visit Guest Services in the lower dome.
Please note that this policy also applies to protective plastic boots – or Ankle Walkers – which are sometimes worn when recovering from an injury.
Please see our app for further information on ride and attraction restrictions.