I have two paid bookings - What should I do? If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles My online booking failed part way through and it looks like I've been charged - what should I do? Can I get a refund for my pre-booked tickets? How can I contact you? I'm having issues booking online - What should I do? Why has my payment failed?