I have two paid bookings - What should I do? If you have two booking confirmations and two reference numbers, please complete a form here and a member of our team will investigate and contact you to resolve. Related articles I'm having issues booking online - What should I do? My online booking failed part way through and it looks like I've been charged - what should I do? Can I change the date of my booking? Can I get a refund for my pre-booked tickets? What do I need to bring with me to collect my tickets?