I have two paid bookings, what should I do? If you have two booking confirmations with two different reference numbers, please contact us via Live Chat or complete a form here and a member of our team will assist further. Related articles My online booking failed part way through and it looks like I've been charged - what should I do? Can I get a refund for my pre-booked tickets? How can I contact you? I'm having issues booking online - What should I do? Can I change the date of my booking?