If you are completing your transaction online through the website and are having problems submitting your booking or payment, first, please ensure you check your email for any booking confirmations prior to attempting the process again.
If you have not received an email confirmation of your booking attempt within 15 minutes, complete the booking process again. First, we recommend clearing your browser history and cache and reopen a new browser window so that you can attempt the booking process again. If your transaction is able to successfully authorise the webstore will display your order number and an email confirmation will be sent.
If you continue to experience problems, please make a note of any error codes and where in the booking journey you experienced problems. Complete a form here, with as much information regarding your attempted transaction and a member of our support team will look into this and be in contact.