To collect your tickets you must bring the payment card along with your booking reference number.
If the card holder is not going to be present, you will be required to bring a letter of authorisation along with the payment card and photo ID to collect the tickets. For younger guests who are unable to bring the payment card, we will accept a photo of the front and back of the card along with the letter of authorisation and some form of ID with the guest's name on.
A quick example of a letter of authorisation is included below. Where X’s are included these are numbers that are based on the booking and the relevant card details.
At the time of collection the original signed letter of authorisation must be presented along with the payment card and photo ID of the person collecting the tickets.
To whom it may concern,
I (CARD HOLDER NAME) authorise (COLLECTORS NAME) to collect and use the booking ref(xxxxxxxx)
The booking was made with payment card ending *XXXX
SIGNATURE OF CARD HOLDER
Please be aware if you are collecting a Merlin Annual Pass the card holder and card used for payment will always be required to collect the pass/es as they will not be issued without them.