Guest Services - located in the Lower Dome facing Depth Charge, and is open from 11AM until 1 hour after park closes.
They are more than happy to help with the following:
Parent Swap: If your children are under the height restriction but you still want to ride, try Parent Swap, where one parent queues on behalf of both.
Lost Property: Misplaced your property? It may have already been handed in to Guest Services so be sure to check, or to fill out a lost property form, so we can reunite you with your item, if it is found.
Accessibility Information: Guests with accessibility requirements are advised to visit the Accessibility page here prior to visiting. We also have a dedicated Accessibility Experience Team at our Accessibility Kiosk - found to the right of turnstiles open from 9:15am to 13:30pm. Our team here are able to provide you with all the information you might find useful for your visit. Guest Services are here to assist you on the day to go through any questions or concerns you may have.
Please note: Should you have pre booked your Ride Access Pass slot for the day you are able to collect it at our Accessibility Kiosk prior to 1PM.
Hire Services: Wheelchairs, RADAR keys, and ear defenders are available for hire. Please note that all hire services require a refundable card deposit.
Feedback from your day: Should you wish to discuss your day with us, the team at Guest Services are here to listen.
Please note that, due to high volumes of school trips, the Accessibility Kiosk will be closed until July 22nd. Instead, a Timecard station will be operating from underneath the park's Welcome Arch from 9:15am. Ride Access Pass collection is also available from Guest Services in the lower dome as normal.