Can I contact you via Live Chat? Live Chat is open Monday-Friday from 10am-4pm When Live Chat is available, you will see a "Chat" button in the bottom corner of the screen when you are accessing our Help Centre here. Related articles Can I change the date of my booking? How can I contact you? How can I contact Customer Services at THORPE PARK Resort? I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do? Do I get early access to the Theme Park?