If you would like to feedback on a visit or any part of your experience with THORPE PARK Resort, please click here to complete our Guest Contact Form.
For feedback on a Short Break, please click here to complete our Short Breaks Contact Form.
Each contact form completed is reviewed by a member of our Customer Service Team who will respond to your query as soon as possible.
Typically, we personally respond to emails within 7 days.
To help us investigate fully, please ensure you provide us with proof of visit such as your order number or tickets/receipt.
*Please note that, while in correspondence with our customer service team, any offers are sent entirely without prejudice and do not constitute any admission of liability on our part. All offers are subject to availability, exclude special events, must be taken within 12 months of the date of this correspondence unless stated otherwise, and are valid for one use only. Please be aware that any offer can only be used by you and as stipulated. Offers are non-transferable and not for resale. Any purported or attempted transfer or sale of or other misuse of this offer will render it automatically void. All tickets are logged and tracked and therefore any transferred or sold tickets will NOT be accepted.