The Ride Access Pass is a system we have in place to help guests who require extra assistance or are unable to queue due to a condition or disability. This allows them access to our rides and attractions via a virtual queuing system for themselves and up to three helpers (one of which must be age 14+).
How it works
Guest with a Ride Access Pass will be issued with a photo ID card, Access Pass and wristband from Island Help and Information located outside the Lower Dome. The photo ID card will show the ride attendants that they are entitled to access the ride using either the designated entrance, the Fastrack queue to the exit of the ride (information on each attraction is in this guide and displayed at the main entrance).
On our most popular rides guests will be given a time (noted on the Access Pass) in which they can return to their next popular ride based on the main queue time. Guests can visit any ride which is not on this list in the meantime.
Please be aware that instant access to a ride is not possible and a certain amount of queueing will still be required.
Helpers may only use the Ride Access Pass when accompanying the disabled guest.