You must register for a Ride Access Pass by following the steps here. This allows for quicker collection when you visit the Park. Passes can then be collected from the Island Access Hub which is located opposite Island Help & Information or Island Extras which is located to the right of turnstiles at the Resort Entrance.
You MUST provide valid proof of entitlement in order for a pass to be issued. We reserve the right to refuse a Ride Access Pass if the correct documentation is not provided.
The photo ID card is valid for 2 years from the date of issue, so you need not bring documentation on each visit. However, you must visit the Island Access Hub at the start of your day to collect an Access Pass and wristband. The photo ID card is also accepted at Alton Towers Resort, Chessington World of Adventures Resort and LEGOLAND Windsor.