Guest who are approved for a Ride Access Pass will be issued with a blue photo Ride Access ID Card. This is valid for 3 years.
Once approved, to collect you Ride Access Pass you will need to make your way to the Accessibility Kiosk between 9:15am - 12:00pm.
For arrivals after this time, you can collect the Ride Access Pass from Island Help & Information located outside the Lower Dome.
The photo ID card will show the ride attendants that they are entitled to access the ride using either the designated entrance, the Fastrack queue to the exit of the ride (information on each attraction is in this guide and displayed at the main entrance and on the Ride Access Pass timecard itself).
On our most popular rides, guests will be given a time (noted on the timecard) in which they can return to their next popular ride based on the main queue time. Guests can visit any ride which is not on this list in the meantime.
Please be aware that instant access to a ride is not possible and a certain amount of queuing will still be required. Our rides host are trained to batch each of our queue lines equally to ensure fairness and consistency.
Helpers may only use the Ride Access Pass when accompanying the disabled guest.