All Ride Access Pass applications must be completed online, at least 7 days before your visit. Our recommended documentation for a Ride Access Pass is an Access Card. On the day registration will no longer be available at our Theme Parks.
Passes can then be collected from the Accessibility Kiosk 9:15am - 13:00pm which is located at the front of the resort to the right of turnstiles. After this time you can collect your Ride Access Pass from Island Help & Information.
Alternatively, you can register for a Ride Access Pass on the day of your visit at the Accessibility Kiosk. You MUST provide valid proof of entitlement in order for a pass to be issued. We reserve the right to refuse a Ride Access Pass if the correct documentation is not shown.
The photo ID card is valid for 2 years from the date of issue, so you need not bring documentation on each visit. However, you must visit the Island Access Hub at the start of your day to collect an Access Pass and wristband. The photo ID card is also accepted at Alton Towers Resort and Chessington World of Adventures Resort and LEGOLAND Windsor Resort.