As a Merlin or Thorpe Annual Passholder, how do I reserve my entry ticket? As all guests must now pre-book their attendance, passholders can do this online here. Related articles Can I contact you via Live Chat? I have a Merlin Pass, do I need to pre-book entry? I'm having issues booking online - What should I do? Where do I pick up my tickets that I have purchased online for collection? What do I do if one of my family is ill at the last minute?