Where can I find information on Merlin Passes? Please visit the Merlin Pass Website at www.merlinannualpass.co.uk You can also find FAQs via the Help Centre here. Related articles I have a Merlin Pass, do I need to pre-book entry? Can I contact you via Live Chat? I have lost my THORPE PARK Season Pass, what should I do? Can I get a refund for my pre-booked tickets? Can I park my caravan/motorhome?