We're sorry to learn that your visit with us to the resort fell short expectations. Of course, we want for all our guests to have a fun and thrilling day out, but our customer service team are always willing to assist our guests if they need us.
From our experience, the best way of dealing with a complaint is to speak with a member of staff on the day of your visit. You’ll find guest experience representatives at Guest Services, located in the lower dome.
It may also be worth reviewing our FAQs for answers to our most commonly received questions. However, if you have returned home unhappy, please get in contact with us by following the below steps:
Post-visit Feedback Procedure
If you would like to raise a complaint to Thorpe Park Resort, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time.
Please include the following in your first correspondence:
- Full Name
- Preferred Contact Details: email address and phone number
- Proof of Visit: please attach your tickets / receipt / order confirmation.
We will endeavour to get back to you within 7 days.
Thorpe Park Customer Service Contacts
We can be contacted in any one of the following ways:
- Email: firstname.lastname@example.org
- Tweet: @ThorpePark
- Direct Message us on: Facebook– Follow/Like THORPE PARK Official
- Call 01932 577123 (open Mon-Fri 9:30am-4pm)
If you are still unhappy, you can email our Divisional Director N.Poulter@thorpe-park.co.uk and you will receive a response within 7 days.
If messaging us on social media, please do so directly to us so that your information remains confidential.
*Please note that, while in correspondence with our customer service team, any offers are sent entirely without prejudice and do not constitute any admission of liability on our part. All offers are subject to availability, exclude special events, must be taken within 12 months of the date of this correspondence unless stated otherwise, and are valid for one use only. Please be aware that any offer can only be used by you and as stipulated. Offers are non-transferable and not for resale. Any purported or attempted transfer or sale of or other misuse of this offer will render it automatically void. All tickets are logged and tracked and therefore any transferred or sold tickets will NOT be accepted.