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  1. THORPE PARK Resort. An Island Like No Other
  2. Booking Help
Booking Help

Articles in the section

  • How to book
  • Tickets and Confirmations
  • Online booking help
  • Amending a booking

Booking Help

How to book

  • Why am I unable to book for my selected visit date?
  • Can I buy tickets on the day?
  • What age can children visit on their own?

Tickets and Confirmations

  • I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?
  • Can I have E-Tickets instead if my order states Collect at Attraction?
  • I have not received my confirmation email or tickets - What should I do?
  • What do I need to bring with me to collect my tickets?
  • Do I have to print my Print@Home tickets or can I bring them on my phone?
  • I have the lost the card used to purchase my tickets - What should I do?
See all 8 articles

Online booking help

  • I'm having issues booking online - What should I do?
  • I have two paid bookings, what should I do?
  • Why has my payment failed?
  • My online booking failed part way through and it looks like I've been charged - what should I do?

Amending a booking

  • Can I change the date of my booking?
  • I have some unused tickets left over from my visit, can I use them another time?
  • Can I get a refund for my pre-booked tickets?
  • Can I change the date of the free tickets I have claimed through The Sun Newspaper?
  • Can I change the name on my booking?
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