Covid-19 - Information for Guests
Covid-19 – General Information
Re-opening & Safety Information FAQs
- When did you re-open?
- Is it safe to reopen?
- Will I have to wear a face cover/mask on all rides?
- Will you make people wear facemasks/face coverings in your giftshop (on exiting a ride/attraction), retail spaces and indoor takeaway or food and beverage service areas?
- Which rides do I have to wear a face mask on?
- What do I do if one of my family is ill at the last minute?
Pre-Booking and Re-validating Ticket FAQs
- I have a THORPE PARK Annual Digipass, is this still valid?
- I have booked ticket/trip and it’s for a date when you are now reopened but I don’t want to visit as I don’t feel it’s safe? What are my options?
- I have booked Theme Park tickets for a date between 27th March and 3rd July 2020, can I get a refund? (Includes promotional tickets, tickets purchased from Thorpe Park’s website and via any authorised 3rd party sellers)
- I have pre-booked Entry / Fastrack / Meal Deals / Car Parking for use between 27th March and the 3rd July, what are my options?
- I have a promotional offer, how do I use this online?
- As a Merlin or Thorpe Season Passholder, how do I reserve my entry ticket?