Booking Help
- I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?
- Can I have E-Tickets instead if my order states Collect at Attraction?
- Can I buy tickets on the day?
- I'm having issues booking online - What should I do?
- I have two paid bookings, what should I do?
- Why has my payment failed?
- My online booking failed part way through and it looks like I've been charged - what should I do?
- Can I change the date of my booking?
- I have some unused tickets left over from my visit, can I use them another time?
- Can I get a refund for my pre-booked tickets?
- Can I change the date of the free tickets I have claimed through The Sun Newspaper?
- Can I change the name on my booking?
- What age can children visit on their own?
- I have lost / not received confirmation for my tickets - What should I do?
- What do I need to bring with me to collect my tickets?
- Do I have to print my Print@Home tickets or can I bring them on my phone?
- I have the lost the card used to purchase my tickets - What should I do?
- I have booked tickets for someone else with my card and I won't be there - What should I do?