Guests with Additional Needs
As a resort, we have a firm commitment to making our park as accessible as it can be, being inclusive of all our visitors regardless of their needs. We're active members of the Business Disability Forum, and work closely with them to drive continual improvements and utilise their advice service and training courses. We encourage all our visitors who may require additional support to use these pages so they are familiar with our procedures. If you do require further assistance, please contact us.
- What is the Ride Access Pass?
- Can I get carer tickets for looked after children/ those in care?
- Can I get a second carer ticket for 2:1 care?
- How do you obtain a carer ticket?
- Do you have a Changing Places facility?
- Can I register for reasonable adjustments?
- Who can use a carer's ticket/pass?
- Which rides include magnets in their safety systems?
- Which attractions have photos with flash, flashing lights or lighting effects?
- Do you offer a carer annual pass?
- Can I bring my assistance dog with me?
- What are your ride safety restrictions?
- How do I enter the park as a wheelchair user?
- I find it difficult to be in a crowded situation, do you offer a quiet zone?
- Where can I find your accessible toilets?
- Ride Accessibility for guests with a hearing / visual impairment.
- Do your accessible toilets require a RADAR key?
- Can I bring a mobility scooter?
- Are there any queue free attractions?
- Is the Resort easy to navigate in a wheelchair?
- How does the Ride Access Pass work?
- Can you store medication?
- Which rides and attractions can I remain in my wheelchair?
- Who can help with my Ride Access Pass on-site?
- How do I apply for the Ride Access Pass?
- How do I access shops, restaurants and shows?
- Where do I collect my Ride Access Pass?
- What documentation do you require for a Ride Access Pass?
- I have successfully applied for a Ride Access Pass, how do I activate it on my next visit?
- Do I need to bring a carer?