Cancellations
You will need to contact our Short Breaks Guest Experience Team if you wish to cancel your booking. Please note that you will need your booking reference.
Call 0330 236 8864 between 9am and 5pm. Our team will be happy to help with any questions you may have.
- Please note, in the event of a cancellation, we will need to speak with the lead name on the booking.
- If you have not taken out our Booking Protection, there will be fees which will be stated before your booking is cancelled & can be found in our terms and conditions.
- We cannot cancel any bookings once within 36 hours of your stay date.
Amendments
You can login to Manage My Booking to view all the details about your Short Break booking. You will need your Booking Number, Surname and Email Address to be able to login.
Amending your Booking
Need to add on extras, including tickets, and exclusive in-room bundles or extend your stay?
You can do this via Manage My Booking! Please login using your booking number, surname and email address and click the 'Complete My Stay' link and follow the steps to view the available extras.
Rescheduling your Booking
If something's come up and you need to change the date of your Short Break, we've made it simple and easy to amend your booking.
If you have added our cancellation protection to your booking, you get extra flexibility and can amend your booking up to 3 days before your check-in date. If you haven’t added our protection on you can still amend your booking up to 7-days before your arrival date.
Room Upgrades or Changing Numbers?
Upgrading your room or amending the number of people on your booking is simple via our Guest Experience Team. Please note additional charges may apply.
We will need to speak with the lead name on the booking to make any amendments.