Live Chat
Thorpe Park's Digital Assistant is on hand to help you with any enquiries. Please just click the messaging button at the bottom of the screen to get started.
Telephone
You can contact our call centre team on 01932 577131.
Our agents are on hand to answer your call from 09:30am - 16:00pm, Monday to Friday.
We can still be reached via Live Chat or email for any assistance you may need outside of these times.
Our team are unable to assist with Ride Access Pass pre-booking if your intended visit date has reached capacity.
Our Customer Services team can be contacted on by completing our Contact Form.
Typically, we personally respond to emails within 7 days.
Please make sure you provide as much information as possible, including screenshots, booking reference numbers, and tickets, so our team can help you out effectively!
Post-visit Feedback
If you would like to feedback on a visit or any part of your experience with Thorpe Park, please click here to complete our Guest Feedback Form.
To ensure that we are able to investigate your feedback fully, please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time.
*Please note that, while in correspondence with our customer service team, any offers are sent entirely without prejudice and do not constitute any admission of liability on our part. All offers are subject to availability, exclude special events, must be taken within 12 months of the date of this correspondence unless stated otherwise, and are valid for one use only. Please be aware that any offer can only be used by you and as stipulated. Offers are non-transferable and not for resale. Any purported or attempted transfer or sale of or other misuse of this offer will render it automatically void. All tickets are logged and tracked and therefore any transferred or sold tickets will NOT be accepted.