Theme Park Information
General Information
- Blue Light Card 19th March FAQs
- What security measures do you have in place?
- What is the Island Return Guarantee?
- What is your Smoking Policy?
- Are pets allowed into THORPE PARK Resort?
- Do you have a Guest Services facility?
Location & Directions
- Where is THORPE PARK Resort located?
- Do you charge for Car Parking?
- Do you have a drop and collect car park?
- Can I park my caravan/motorhome?
- Do you sell a Parking Pass for unlimited Parking?
- Where is the nearest Petrol Station?
Our Rides & Attractions
- Do you have a Ride Safety Guide?
- Will any Rides or Attractions be closed for my visit?
- What time do the Rides and Attractions close?
- Can I take a pushchair into the queue line?
- Can I film on the Rides and Attractions using a GOPRO/other filming equipment?
- What rides can I go on if I am pregnant?
Opening Times
Discounts, Vouchers & Promotions
- I have a promotional voucher, how can I pre-book?
- Do I receive a discount when booking online?
- I have Sun Superdays tickets, do I need to pre-book a further reservation ticket/s?
- Do you offer a discount for pregnant women, or those that do not wish to use the rides?
- Do you offer a child/senior/family discount?
- How do I redeem my Tesco Clubcard points?
Booking Help
- I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?
- Can I have E-Tickets instead if my order states Collect at Attraction?
- Can I buy tickets on the day?
- I'm having issues booking online - What should I do?
- I have two paid bookings, what should I do?
- Why has my payment failed?
Tickets & Packages
- I’m making a group booking; can I get free tickets for those under 1.2m?
- I’m making a school booking, all/some of the students are under 1.2m- can they visit free?
- My child is under 1.2m now, what if they measure 1.2m or over on the day of our visit?
- I’ve already booked and paid for a ticket, but my child is under 1.2m- can I get a refund?
- I have a Thorpe Park or Merlin Annual Pass; can I use this offer?
- How many rides/attractions are available for those under 1.2m?
Events
- What dates does FRIGHT NIGHTS run?
- What are the opening times?
- How much are tickets?
- Is event entry included with all tickets?
- Can I buy MAZE Fastrack during FRIGHT NIGHTS?
- Do THORPE SHARK Cabins guests get free Fastrack?
Merlin Pass & THORPE PARK Annual Pass
- I have a Merlin Pass, do I need to pre-book entry?
- Where can I find information on Merlin Passes?
- What is the THORPE PARK Annual Pass?
- I’ve already used my pre-book allocation but would like to book for Summer instead, can I cancel?
- I am a THORPE PARK Annual Passholder, do I need to pre-book my entry?
- Why do you no longer offer the Season Pass?
Guests with Additional Needs
- What is the Ride Access Pass?
- Do you have a Changing Places facility?
- Can I register for reasonable adjustments?
- Which rides include magnets in their safety systems?
- Which attractions have photos with flash, flashing lights or lighting effects?
- Can I bring my assistance dog with me?
Facilities
- Where are your toilets located?
- Do you have a First Aid Centre?
- Do you have Baby Changing facilities available?
- Do you have phone charging stations?
- Do you have free WiFi available?
- Do you have seating areas available?
Food and Beverage
- What is the Freestyle Vessel?
- Where can I refill my water bottle?
- What Restaurants do you have?
- Do your Food and Beverage outlets cater for those with dietary requirements and/or allergies?
- Can I bring my own food and drink into THORPE PARK Resort?
- Where can I purchase Snacks and Drinks?
Retail
School & Group Visits
- What is your VAT number?
- Can I request a VAT Receipt/Invoice for my School booking?
- How do I make payment by BACS for my School/Group booking?
- What Resource Packs do you offer Schools?
- Where can I download your Risk Assessment?
- What other resources do you offer Schools?
About Us
- How can I contact you?
- Can I contact you via Live Chat?
- How can I contact Customer Services at THORPE PARK Resort?
- How do I give feedback on my visit or experience?
- How do I raise a complaint?
- How do I contact your Press/Marketing department?