Theme Park Information
General Information
- Where is Guest Services located?
- What security measures do you have in place?
- What is the Return Guarantee?
- What is your Smoking Policy?
- Are pets allowed into Thorpe Park?
- Do you have a Guest Services facility?
Location & Directions
- Do we have accessible parking ?
- Where is Thorpe Park located?
- Do you charge for Car Parking?
- Do you have a drop and collect car park?
- Do you offer Electric Vehicle (EV) Charging?
- Can I park my caravan/motorhome?
Our Rides & Attractions
- What are the rider requirements and accessibility information on Hyperia?
- Does Hyperia have shoulder restraints or a lap bar?
- What are the seating requirements for your rides?
- Do you have a Ride Safety Guide?
- Will any Rides or Attractions be closed for my visit?
- What time do the Rides and Attractions close?
Opening Times
Discounts, Vouchers & Promotions
- I have a promotional voucher, how can I pre-book?
- Do I receive a discount when booking online?
- I have Sun Superdays tickets, do I need to pre-book a further reservation ticket/s?
- Do you offer a discount for pregnant women, or those that do not wish to use the rides?
- Do you offer a child/senior/family discount?
- How do I redeem my Tesco Clubcard points?
Booking Help
- I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?
- Can I have E-Tickets instead if my order states Collect at Attraction?
- Can I buy tickets on the day?
- I'm having issues booking online - What should I do?
- I have two paid bookings, what should I do?
- Why has my payment failed?
Tickets & Packages
- What are the Fastrack Packages for Hyperia?
- I’m making a group booking; can I get free tickets for those under 1.2m?
- I’m making a school booking, all/some of the students are under 1.2m- can they visit free?
- My child is under 1.2m now, what if they measure 1.2m or over on the day of our visit?
- I have a Thorpe Park or Merlin Annual Pass; can I use this offer?
- How many rides/attractions are available for those under 1.2m?
Events
- What dates does FRIGHT NIGHTS run?
- Is event entry included with all tickets?
- How does the Ride Access Pass work for FRIGHT NIGHTS?
- What Maze Products are available for FRIGHT NIGHTS?
- Do you offer No Scare Lanyards?
- Do Merlin Annual Passholders need to pre-book entry?
Merlin Pass & Thorpe Park Annual Pass
- I have a Merlin Pass, do I need to pre-book entry?
- Where can I find information on Merlin Passes?
- What is the THORPE PARK Annual Pass?
- I’ve already used my pre-book allocation but would like to book for Summer instead, can I cancel?
- I am a THORPE PARK Annual Passholder, do I need to pre-book my entry?
- Why do you no longer offer the Season Pass?
Facilities
- Where are your toilets located?
- Do you have a First Aid Centre?
- Do you have Baby Changing facilities available?
- Do you have free WiFi available?
- Do you have seating areas available?
- Do you have Lockers available?
Food and Beverage
Retail
- Can I buy Hyperia merchandise online?
- Can I buy Hyperia merchandise from any other Thorpe Park shops?
- Can I access the Hyporium Shop without riding Hyperia?
- How can I get Hyperia Merchandise?
- What is the Freestyle Vessel?
- What Retail Outlets do you have?
School & Group Visits
- What is your VAT number?
- Can I request a VAT Receipt/Invoice for my School booking?
- How do I make payment by BACS for my School/Group booking?
- What Resource Packs do you offer Schools?
- Where can I download your Risk Assessment?
- What other resources do you offer Schools?
About Us
- How can I contact you?
- Can I contact you via Live Chat?
- How can I contact Customer Services at THORPE PARK?
- How do I give feedback on my visit or experience?
- How do I raise a complaint?
- How do I contact your Press/Marketing department?