Tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions.
We understand that due to some circumstances, you may be required to change the date of your visit to us.
- Account Holder Portal: You can change your ticket dates through the My Account Portal mentioned in your e-ticket.
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Date Eligibility: You can only change to dates that match the terms of your original ticket; for example, if you purchased a weekday ticket, you cannot switch to a weekend or higher-priced date.
- Availability: Date and time availability is updated live and can change based on ticket sales. Even if a date is eligible for rescheduling, it may be sold out, so it’s best to act quickly.
If you would like to discuss your booking further, please complete a contact form here.
Please ensure you provide any relevant order numbers or screenshots of your tickets so our customer service team can assist.