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  1. THORPE PARK. The UK's most thrilling theme park.
  2. Theme Park Information
  3. Booking Help

Booking Help

  • I haven't received barcoded tickets for my Annual/Merlin Pass reservation, what do I do?
  • Can I have E-Tickets instead if my order states Collect at Attraction?
  • Can I buy tickets on the day?
  • I'm having issues booking online - What should I do?
  • I have two paid bookings, what should I do?
  • Why has my payment failed?
  • My online booking failed part way through and it looks like I've been charged - what should I do?
  • Can I change the date of my booking?
  • Can I get a refund for my pre-booked tickets?
  • Can I change the date of the free tickets I have claimed through The Sun Newspaper?
  • Can I change the name on my booking?
  • What age can children visit on their own?
  • What do I need to bring with me to collect my tickets?
  • Do I have to print my Print@Home tickets or can I bring them on my phone?
  • I have the lost the card used to purchase my tickets - What should I do?
  • I have booked tickets for someone else with my card and I won't be there - What should I do?
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