If your transaction has been authorised successfully, the booking window will display your order number and an email confirmation will be sent from noreply@accesso.com.
If you are having difficulty completing a transaction online or making payment, please check your email for any order confirmations before attempting the process again.
Confirmation Not Received
If you have not received an email confirmation within 15 minutes, we recommend checking your bank for any pending/authorised transactions. We also advise that you check if your order has gone through via our Order Lookup function.
Please ensure your check your spam/junk mail folders or, if paying by Apple Pay, Google Pay or PayPal, the email account registered to your PayPal account. From here, we recommend clearing your browsing history, cookies and cache and reopening a new browsing window before attempting the booking journey again.
Failing Payments
Payments often fail when the information provided does not match that which is held by your bank. Here are some things to remember when booking online:
- The address and postcode you enter has to be the billing address associated to the card used.
- If paying by Visa or MasterCard, only enter the compulsory fields. Do not enter a ‘Start Date’ or ‘Issue Number’.
- If paying by a Switch Card, please enter all compulsory fields as well as either a ‘Start Date’ or ‘Issue Number’.
- Please note that the security code for an American Express consists of four digits on the front of the card. The security code, otherwise, is the last three digits from the number on the back of the card.
- If you have attempted a few times with a card, please clear your browsing history and cache, close the website and then open a new browser window to re-attempt the payment.
If you continue to experience problems, please make a note of any error codes and where in the booking journey you are having difficulty. Complete a form here, with as much information regarding your attempted transaction and a member of our support team will look into this and be in contact.