Can I get a refund for my pre-booked tickets? All tickets are non-refundable. If you would like to discuss your booking further please fill a out a contact form here. Related articles Can I change the date of my booking? Can I contact you via Live Chat? How can I contact Customer Services at THORPE PARK Resort? Do you offer a group discount to visit THORPE PARK Resort? I have lost my THORPE PARK Annual or Season Pass, what should I do?